- What format do you submit your document?
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Preferably documents to be submitted in Word document. However you can also submit PDF. PPT. documents. The translations will be sent back to you in a Word document.
- What is the difference between translation and transcreation?
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While translations translates words and sentences to another language. Transcreations takes the meaning of the original document and uses cultural and language nuances of the native language to create sentences that transmit the original idea and is relatable to the new language audiences.
- How does the money back guarantee works?
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We will give you a 100% refund if your translation is not accepted by USCIS. We also guarantee that our translations will be accepted by any US government agency or US university that requires a certified translation.
- How can i modify or cancel an order?
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You can cancel your order if the translation has not yet been started. Visit My Orders, go to the order you want to cancel and click "Cancel This Order". You can add or delete files from your order if the translation has not been started yet. Contact Us and someone will be happy to assist you.
- What languages do you translate?
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We specialize in Spanish and English translations.
- Who does the translations?
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To ensure the quality of our work, we decided to do all translations in house avoiding outsourcing unknown translators in different languages. Our translators specialized in their native language. Our professionals have many years of experience and all of them are certified.
- Are the translations certified?
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Yes, all translations are certified. There is no extra cost for this service.
- How does pricing works?
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Find detail information about pricing here. Our pricing is transparent and there is no hidden fees. Pricing depends on the amount of word the document has, or length of file for audio and video. You can use our Word Count Tool to know the length of your document.
- What is your turnaround time?
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Our average turnaround time is 24 hours for up to 3 pages. We understand time is of essence for our clients, therefore in our Word Count Tool where you can insert the amount of pages or words a document has and it will provide you with an estimated turnaround time.